How can we help?

Email [email protected]. We reply within two working days. Tell us your device and the Kindedo version (shown at the bottom of the parent area’s menu).

Common questions

How do I open the parent area?

Tap the lock on the home screen, press and hold the blue circle for 3 seconds, then type the answer to the sum.

How do I restore my purchase on a new device?

Parent area › Kindedo Plus › Restore purchases, signed in with the same Apple ID or Google account.

How do I cancel a subscription?

On iPhone or iPad: Settings › your name › Subscriptions › Kindedo. On Android: Google Play › Payments & subscriptions. Deleting the app does not cancel it.

Can we play on a plane?

Yes. Parent area › Offline & data shows when everything is ready to play offline.

How do I delete my child’s data?

Parent area › Offline & data › Delete a child’s data, or Delete everything. It is removed from the device at once; we hold no copy.

How do I get a refund?

Purchases go through Apple or Google, who handle refunds. Our Refund Policy explains how.